Shipping policy

Amen Church Seating - Shipping Policy

At Amen Church Seating, we are committed to providing a smooth and efficient shipping process. To ensure clarity and prevent any misunderstandings, we have outlined our shipping and pick-up policies below.

1. PICK-UP POLICY

Customers who choose to pick up their orders must follow these guidelines:

  • Scheduling Required: Customers must schedule their pick-up appointment with our Shipping Department and arrive at the appointed time.
  • Late Arrivals: If the customer arrives late, their pick-up may be canceled, and a dispatch fee may apply for rescheduling.
  • Customer Responsibility: Customers must bring the following:
    • An appropriately sized truck to accommodate their order.
    • Straps, padding, and protective materials to secure the chairs during transport.
    • Sufficient personnel to load and secure the chairs safely. Amen Church Seating does not provide loading assistance.
  • Inspection & Count:
    • The customer must inspect and count all chairs before leaving the facility.
    • Once the chairs have been dispatched, Amen Church Seating is no longer responsible for missing or damaged chairs.
    • No claims for missing or damaged chairs can be made after pick-up.
  • Transit Liability: Amen Church Seating is not responsible for any damage that occurs once the chairs leave our facility. The customer assumes full responsibility for securing and transporting their order.

2. SHIPPING & DELIVERY POLICY

A. Shipping Arrangements

  • Once a shipping quote is provided and approved by the customer, Amen Church Seating will arrange shipping on the customer’s behalf.
  • All chairs will be properly packed, inspected, and shipped via a third-party freight company.
  • Shipping Transit & Liability:
    • The customer acknowledges that Amen Church Seating is not responsible for any damages, delays, or losses that occur during transit.
    • Any damage claims must be filed directly with the shipping carrier by the customer.
    • While we are not liable for shipping damages, we are happy to assist with documentation to support the claim process.

B. Delivery Responsibilities

The customer is responsible for:

  1. Receiving the chairs at the delivery location.
  2. Inspecting the shipment immediately upon arrival for any visible damage or missing items.
  3. Unpacking the chairs safely and handling them with care to avoid damage.
  4. Ensuring the chairs are arranged in accordance with local fire department regulations and safety codes.

C. Missed Delivery & Additional Charges

  • If a delivery attempt fails due to the customer not being available, additional redelivery fees may apply.
  • Customers must ensure that their delivery address can accommodate a freight truck, including unloading areas and dock access if necessary.
  • Any fees related to missed deliveries, re-routing, or storage charges imposed by the freight company are the customer’s responsibility.

3. GENERAL TERMS & CONDITIONS

  • Delivery Timelines:
    • Estimated shipping and delivery times are provided by the freight company and are not guaranteed by Amen Church Seating.
    • Delays due to weather, labor strikes, traffic, or other circumstances are beyond our control.
  • Freight & Shipping Charges:
    • Shipping rates are determined by the carrier and are non-refundable once the order has been shipped.
    • The customer is responsible for any additional shipping costs due to changes in delivery location, access restrictions, or delays.
  • Refused Shipments:
    • If a customer refuses a shipment for any reason other than documented shipping damage, storage and return freight charges will apply.
    • Any re-delivery or storage fees imposed by the carrier will be the customer’s responsibility.

4. FINAL AGREEMENT & ACKNOWLEDGMENT

By placing an order with Amen Church Seating, the customer acknowledges and agrees to all terms outlined in this Shipping Policy. Customers understand that:
✅ Amen Church Seating is not liable for damages, delays, or losses during transit.
✅ It is the customer’s responsibility to properly receive, inspect, and secure their order.
✅ Once the chairs are picked up or delivered, Amen Church Seating is no longer responsible for any missing or damaged items.

Need Assistance?

For any questions about shipping, delivery, or freight claims, please contact our Shipping Department at:

📧 Email: hosannausa@hotmail.com
📞 Phone: 713-257-8698

Thank you for choosing Amen Church Seating! We appreciate your trust and look forward to serving your seating needs.